Return & Refund Policy

At ProVibe™, we aim to make your shopping experience worry-free. Here’s how we handle returns, exchanges, and refunds:

1. Return Eligibility
You can return items within 30 days of receiving your order, provided:

• The item is unused and in original condition

• Packaging and tags (if applicable) are intact

• Proof of purchase is included

Items that don’t meet these conditions may not be accepted.

2. How to Initiate a Return
To start a return, contact us at:
Email: service@dgbdqjq.com

Once approved, we’ll send you a return shipping label and instructions.

3. Damaged or Incorrect Items
Inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately for a replacement or refund.

4. Non-Returnable Items
Some items can’t be returned, including:

• Perishable products

• Customized or personalized items

• Gift cards

• Sale items

Please contact us if you’re unsure about an item’s return eligibility.

5. Exchanges
To exchange an item:

• Follow the return process above

• Place a new order for the replacement

This ensures the fastest exchange processing.

6. International Orders – EU Customers
EU customers can return or cancel orders within 14 days of receipt, in addition to the standard 30-day return policy, under the following conditions:

• The item is unused and in original condition

• Proof of purchase and original packaging are included

7. Refunds
Once your return is processed, we’ll notify you about your refund. Refunds are issued to the original payment method.

• Allow up to 10 business days for processing

• Additional time may be required by your bank or credit card company

If you haven’t received your refund after 15 business days, contact us at: service@dgbdqjq.com

8. Return Address
A return shipping label is required before sending any items.
Return Address:
1020 N. Wood Dale Road
Wood Dale, IL 60191
United States

At ProVibe™, we are committed to making returns simple and hassle-free for your satisfaction.